FAQ
We are based in Los Angeles, California, USA.
We proudly lunched our first collection in 2019.
We love collaborations! Get in touch with us at contact@zarux.com. Please label the email subject as “Collaboration Inquiry”.
Simply clean it gently with a dry cloth. Don’t forget to always keep it inside the pouch when not in use. Learn more on the Materials and Care page
Kindly avoid contact with the following products: Fragrance, Lotion, Soap, Shampoo, Chlorine and similar products. Learn more on the Materials and Care page.
Avoid for the better. We advise you to take them off before shower. Gold Vermeil can be temperature sensitive. While bathing products like soap and shampoo can damage the Gold Vermeil, bathing water may also contain elements such as Chlorine that could cause silver to tarnish.
You can find further information on our materials on the Material and Care page and Discover our Story.
In order to be called Gold Vermeil, the gold plating needs to be at least 14k or higher with the minimum of 2.5-micron thickness. On the other hand, Gold Plated jewellery describes gold plated copper, brass or other low-end metals, with no minimum plating thickness and no minimum karat weight. Our Gold Vermeil is made from precious metal 100% pure 925sterling silver, plated with18k white gold or 20k yellow gold at the thickness of 2.5 microns, which make us to deliver a high level Gold vermeil to our clients.
Our Gold Vermeil products are 2.5 microns thick, which are Anti-tarnish and long last jewelry.
You can find the available product sizes on each product page. If the product page does not show product size options, then the particular product is only available in one size.
Yes, we look forward to extend the size range for products that are high in demand. Feel free to drop us suggestions on which size you would like us to offer at contact@zarux.com.
Our chokers, necklaces, anklets and some of our bracelets are adjustable within different lengths. You can find out more about this on the product description of each product page.
You can cancel it before you have received the shipping confirmation by reaching out to us via email at contact@zarux.com.
You can try and reach out to our customer service at contact@zarux.com. We are unable to guarantee on this as it depends on whether your purchase has been sent for shipping.
We’re so sorry to hear that. We’ll do our best to help you. You can reach out to us at contact@zarux.com and we will get back to you as fast as we can.
We apologize for the inconvenience. We’ll do our best to help you. Kindly drop us an email at contact@zarux.com after you have received your parcel. We will assist you as best as we can.
We will be shipping your products from Los Angeles, California, USA.
Yes we do ship internationally. And we love seeing our products being worn by people across the world!
As soon as your purchase has been made, our team will make sure it is ready to be shipped within 1 working day.
The estimated shipping time depends on the carrier and shipping option you choose. Shipping within the United States will take 1-2 days for priority shipping and 3-5 days for regular shipping.
The estimated shipping time depends on the carrier and shipping option you choose. Shipping internationally normally takes around 5-10 working days.
As soon as we have handed your package to the shipping company, we will provide you with shipping tracking number, which you can track, your package.
For shipping within the USA we use USPS. For international shipping we use USPS or DHL.
The shipping cost will depend on your day priority for receiving your items even with the express or regular mail. You will be able to see the shipping cost when you check out.
Unfortunately we don’t cover reimbursement for shipping fees when it comes to returning products. However in cases of product exchange or product replacement, the shipping cost to redeliver the product to you will be on us. We accept returns within 30 days of delivery.
We’re so sorry to hear that. We’ll do our best to help you. Kindly drop us an email at contact@zarux.com. We will get back to you as fast as we can.
We accept returns within 30 days of delivery, provided the jewelry is unworn , in its original packaging and with the tag intact. Please visit our Returns & Exchanges page for full details.
We accept returns within 30 days of delivery. All our sales are final, however if you have received wrong Item or size Kindly drop us an email at contact@zarux.com, and we would be happy to exchange for you.
If you have received wrong Item or size we would be happy to exchange for you. Kindly drop us an email at contact@zarux.com, and we will get back to you as fast as we can.
Once we receive your items, it takes around 30 days to process your exchange request.
Kindly drop us an email at contact@zarux.com and we will provide you with the shipping address. We accept returns within 30 days of delivery.
There will be no charges for the exchange process if you have received the wrong size or item.