FAQ
We are based in Los Angeles, California, USA.
We proudly lunched our first collection in 2019.
We love collaborations! Get in touch with us at contact@zarux.com. Please label the email subject as “Collaboration Inquiry”. Or you can text or Whatsapp us at +1(310)9489818.
Simply clean it gently with a dry cloth. Don’t forget to always keep it inside the pouch when not in use. Learn more on the Materials and Care page
Kindly avoid contact with the following products: Fragrance, Lotion, Soap, Shampoo, Chlorine and similar products. Learn more on the Materials and Care page.
Avoid for the better. We advise you to take them off before shower. Gold Vermeil can be temperature sensitive. While bathing products like soap and shampoo can damage the Gold Vermeil, bathing water may also contain elements such as Chlorine that could cause silver to tarnish.
You can find further information on our materials on the Material and Care page and Discover our Story.
In order to be called Gold Vermeil, the gold plating needs to be at least 14k or higher with the minimum of 2.5-micron thickness. On the other hand, Gold Plated jewellery describes gold plated copper, brass or other low-end metals, with no minimum plating thickness and no minimum karat weight. Our Gold Vermeil is made from precious metal 100% pure 925sterling silver, plated with18k white gold or 20k yellow gold at the thickness of 2.5 microns, which make us to deliver a high level Gold vermeil to our clients.
Our Gold Vermeil products are 2.5 microns thick, which are Anti-tarnish and long last jewelry.
You can find the available product sizes on each product page. If the product page does not show product size options, then the particular product is only available in one size.
Yes, we look forward to extend the size range for products that are high in demand. Feel free to drop us suggestions on which size you would like us to offer at contact@zarux.com. Or you can text or Whatspp us at +1(310)9489818.
Our chokers, necklaces, anklets and some of our bracelets are adjustable within different lengths. You can find out more about this on the product description of each product page.
You can cancel it before you have received the shipping confirmation by reaching out to us via text or Whatsapp at +1(310)9489818, or via email at contact@zarux.com.
You can try and reach out to our customer service at contact@zarux.com. Or you can text or Whatsapp us at +1(310)9489818. We are unable to guarantee on this as it depends on whether your purchase has been sent for shipping.
We’re so sorry to hear that. We’ll do our best to help you. You can reach out to us at contact@zarux.com. Or you can text or Whatsapp us at +1(310)9489818, and we will get back to you as fast as we can.
We apologize for the inconvenience. We’ll do our best to help you. Kindly drop us an email at contact@zarux.com within 48 hours after you have received your parcel. Or you can text or Whatsapp us at +1(310)9489818. We will assist you as best as we can.
We will be shipping your products from Los Angeles, California, USA.
Yes we do ship internationally. And we love seeing our products being worn by people across the world!
As soon as your purchase has been made, our team will make sure it is ready to be shipped within 1 working day.
The estimated shipping time depends on the carrier and shipping option you choose. Shipping within the United States will take 1-2 days for priority shipping and 3-5 days for regular shipping.
The estimated shipping time depends on the carrier and shipping option you choose. Shipping internationally normally takes around 5-10 working days.
As soon as we have handed your package to the shipping company, we will provide you with shipping tracking number, which you can track, your package.
For shipping within the USA we use USPS. For international shipping we use USPS or DHL.
The shipping cost will depend on your day priority for receiving your items even with the express or regular mail. You will be able to see the shipping cost when you check out.
Unfortunately we don’t cover reimbursement for shipping fees when it comes to returning products. However in cases of product exchange or product replacement, the shipping cost to redeliver the product to you will be on us.
We’re so sorry to hear that. We’ll do our best to help you. Kindly drop us an email at contact@zarux.com. Or you can text or Whatsapp us at +1(310)9489818, and we will get back to you as fast as we can.
All our sales are final, however if you have received wrong Item or size Kindly drop us an email at contact@zarux.com, or you can text or Whatsapp us at +1(310)9489818, within 48 hours of the time you have received the item and we would be happy to exchange for you.
If you have received wrong Item or size we would be happy to exchange for you. Kindly drop us an email at contact@zarux.com, or you can text or Whatsapp us at +1(310)9489818, within 48 hours of the time you have received the item and we will get back to you as fast as we can.
Once we receive your items, it takes around 1-3 working days to process your exchange request.
Kindly drop us an email at contact@zarux.com Or you can text or Whatsapp us at +1(310)9489818 and we will provide you with the shipping address.
There will be no charges for the exchange process if you have received the wrong size or item.